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Refund & Cancellation Policy

At SRINATH ADS, we are committed to delivering high-quality advertising, marketing, and AI automation services. Since our services are customized for every client, this Refund & Cancellation Policy explains the terms regarding project cancellations, refunds, and payments.

Last Updated: July 22, 2026

Introduction

Every campaign, website, and AI workflow we build at SRINATH ADS is planned around your goals, industry, budget, and timeline. Because each engagement is custom, the refund eligibility for any payment is evaluated based on project stage, deliverables completed, resources allocated, and third-party costs already incurred.

By starting a project or making an advance payment, you agree to the terms listed on this page. We recommend reading each section carefully before onboarding, especially payment scheduling, cancellation timelines, platform spending, and revision scope.

1. Services 2. Advance 3. Cancellation 4. Refund 5. Platform Charges 6. Revisions 7. Responsibilities 8. AI Automation 9. Website 10. Duplicate 11. Processing 12. Force Majeure 13. Updates 14. Contact

1) Services Covered

This policy applies to all customized services delivered by SRINATH ADS, including strategic, creative, technical, and optimization engagements.

  • Paid advertising campaign setup and management (Google Ads, Meta Ads, YouTube Ads, LinkedIn Ads, Instagram Ads).
  • Digital marketing strategy, funnel planning, and performance optimization services.
  • AI business automation consulting, bot flows, process automation, and integration support.
  • Website design and development, landing pages, conversion-focused UI sections, and related technical setup.
  • Creative assets, ad copy development, tracking implementation, and analytics reporting where included in the scope.
  • Any additional service approved through proposal, invoice, or documented scope confirmation.

2) Advance Payments

  • Most projects begin only after the agreed advance amount is received.
  • Advance payments reserve planning capacity, specialist allocation, and execution time slots.
  • Any third-party tools, domain, hosting, API credits, or software subscriptions purchased for your project may be deducted from refundable amounts.
  • Invoices and payment records should be retained by the client for quick support and verification.

3) Cancellation Policy

  • Before project start: cancellation requests made before kickoff and before strategic/technical work begins may be considered for partial or full refund after deducting processing costs.
  • After project start: once research, planning, setup, design, development, campaign launch, or automation build has started, cancellation is treated as mid-project closure and refund is limited to unutilized scope value only.
  • Cancellations must be submitted through registered email with project name, invoice details, and reason for closure.
  • Verbal cancellation without written confirmation will not be treated as a formal request.

4) Refund Policy

Refund requests are reviewed case-by-case based on scope completion, effort invested, resource usage, and committed third-party costs.

Eligible Cases (subject to review)

  • Duplicate or excess payment made unintentionally by the client.
  • Cancellation requested before any major project work is initiated.
  • Service cannot be started due to an internal feasibility issue acknowledged by SRINATH ADS.
  • Partial refund for remaining, unexecuted milestones where billable work is clearly unutilized.

Non-Eligible Cases

  • Requests made after campaign/account setup, creative development, development sprint, or automation deployment has begun.
  • Dissatisfaction based on delayed approvals, content unavailability, or dependency delays from client side.
  • Performance outcome differences caused by market shifts, auction volatility, or policy restrictions outside agency control.
  • Third-party charges already consumed (ad spend, platform fees, domain/hosting, plugin/API licenses, tool subscriptions).

5) Advertising Platform Charges

  • Media spend paid to advertising platforms is governed by those platforms and is not refundable by SRINATH ADS.
  • This includes spend and charges across Google, Meta, YouTube, LinkedIn, and Instagram.
  • Platform-level disputes, policy holds, or billing reversals must be handled under the respective platform’s official policy framework.
  • Agency management fees are separate from ad spend and are billed according to the approved proposal.

6) Project Revisions

  • Revision rounds included in your package will be honored within scope and timeline.
  • Additional revisions beyond approved limits may attract separate charges.
  • Revision requests should be submitted in consolidated written format to avoid interpretation delays.
  • Completed and approved milestones are considered billable and non-refundable.

7) Client Responsibilities

  • Provide complete business information, approvals, and required assets on time.
  • Ensure payment milestones are completed as agreed in invoices or contracts.
  • Maintain accurate access credentials for ad accounts, CRM tools, and web properties.
  • Review and approve deliverables within communicated timelines to avoid scope drift.
  • Comply with legal and platform advertising policies relevant to your industry.
  • Delays caused by non-cooperation, missing approvals, or inaccurate data may affect refund eligibility.

8) AI Business Automation Services

  • AI automation projects involve discovery, workflow mapping, logic design, testing, and integration.
  • Once architecture planning and build work begins, charges for executed stages become non-refundable.
  • Third-party API usage, hosting resources, automation platform subscriptions, and connector fees are separate and non-refundable.
  • Change requests that alter approved workflow design may require revised timeline and pricing.

9) Website Design & Development

  • Website projects typically include planning, wireframing, design, development, testing, and deployment phases.
  • Payments made for completed design or development phases are non-refundable.
  • Domain registration, hosting renewals, premium themes/plugins, and third-party licenses are client-billed and non-refundable once purchased.
  • Delays in providing content, approvals, or credentials may impact delivery dates and refund scope assessment.

10) Duplicate Payments

  • If a payment is accidentally made twice for the same invoice, please notify us promptly with transaction references.
  • After verification, duplicate amounts are eligible for refund or adjustment against future invoices, based on client preference.
  • Processing timelines for duplicate reversals follow the standard refund processing window.

11) Refund Processing

  • Approved refunds are initiated through the original payment mode whenever possible.
  • Refund processing typically takes 7–14 business days from approval confirmation.
  • Bank settlement timelines may vary depending on payment gateway and issuing bank policies.
  • For status updates, contact our support team with your invoice and transaction details.

12) Force Majeure

  • SRINATH ADS shall not be held liable for delays or non-performance caused by events beyond reasonable control.
  • This may include natural disasters, regulatory changes, internet outages, platform service disruptions, cyber incidents, or other extraordinary events.
  • In such cases, project timelines may be revised and communicated transparently to all stakeholders.

13) Policy Updates

  • SRINATH ADS may update this Refund & Cancellation Policy to reflect service improvements, legal requirements, or operational changes.
  • Updated terms become effective from the revised “Last Updated” date displayed on this page.
  • Clients are encouraged to review this page periodically to stay informed about current policy terms.

14) Contact Information

For questions related to refunds, cancellations, billing, or project status, please contact us through the details below.

Company

SRINATH ADS

Services

Advertising Services, Marketing Services, AI Business Automation Services, Website Design & Development

Phone

+91 9841147027

Email

support@srinathads.com

Website

www.srinathads.com

Business Hours

Monday–Saturday, 9:30 AM–7:00 PM

Need Help With Your Project?

Our team is here to answer your questions about payments, cancellations, and our services.

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